Frequently Asked Questions
Find answers to all your questions: Returns & exchanges, shipping, payments, linen & lea, sustainability, product details, and general inquiries – all in one place.
Returns & Exchanges
What's the timeframe for returns or exchanges?
We offer a 7 day returns and exchange policy.
Are there any costs for returns or exchanges?
We offer free return and exchange shipping to our customers.
Can I return an item if I've removed the seal tag?
To process a return, we need the seal tag to remain intact.
How do I start a return or exchange?
Simply email us at <email> with your order ID and a brief reason for return/exchange.
How long does refund processing take?
We typically process refunds within 5-7 working days of receiving the returned item.
What if my item arrives damaged?
Please record a video while opening the package and follow our standard return process.
Can I exchange for a different style?
Yes, as long as the new item is of equal or higher value.
How long does it take to receive an exchanged item?
We ship exchanged items within 5-7 working days of receiving the original product.
Can I cancel my order after placing it?
A team member will contact you shortly after you place your order. You can cancel until this confirmation call.
What if the delivery package's seal is broken?
Please don't accept the package and contact us immediately.
How can I learn more about your Returns & Exchanges policy?
For complete details on our policy, please visit our returns & exchange page. Have any other questions? Contact us at: <email>
Shipping
How long does it take for my order to be shipped?
We typically dispatch orders within 1-2 working days.
What are your delivery timeframes?
Most orders are delivered within 5-7 days from the dispatch date.
Do you ship on weekends and holidays?
We process and ship orders from Monday to Saturday, except on public and bank holidays.
Is there a shipping fee?
We offer free shipping to our customers.
How can I track my order?
You'll receive a tracking number via email within 24 hours of placing your order.
Can I track my order on your website?
Yes, you can use our track order page on the website.
What should I do if my delivery is delayed?
If you notice unusual delays, please contact us at <email>
Do delivery times vary by location?
Yes, delivery times may vary based on your location and the shipping partner.
Are your shipments insured?
Yes, all our shipments are insured against loss or damage during transit.
How can I learn more about your Shipping Policy?
For complete details on our policy, please visit our shipping policy page. Have any other questions? Contact us at: <email>
Payments
What payment methods do you accept?
We accept major credit/debit cards, net banking, and UPI.
How do refunds work?
Refunds are processed to the original payment method within 5-7 working days. Please refer to our refund policy
What should I do if my payment fails?
Please try again or use a different payment method. If issues persist, contact us at <email>
Are there any additional charges apart from the product price?
No, the price you see is inclusive of all taxes, and we offer free shipping.
Product Related
What sizes do you offer?
We offer a wide range from S to 7XL to cater to all body types. Check out our size chart
How do I find my correct size?
Check our detailed size guide on the product page for accurate measurements. Size Guide
What if I'm between sizes?
We recommend sizing up for a more relaxed fit, or contacting us for guidance.
Are your garments pre-shrunk?
We pre-wash our garments to ensure softness and minimize shrinkage.
Why does the color look different from what I saw online?
While we aim for accurate representation, slight variations may occur due to different screen settings. Refer to our color palette guide for the most accurate descriptions.
Are your products ready to ship?
We operate on a made-to-order basis and usually dispatch your order within 1-2 working days.
Linen & Lea
What is linen?
Linen is a natural textile made from the fibers of the flax plant. It's known for its durability, breathability, and moisture-wicking properties.
Why do you use European linen?
European linen offers superior quality due to ideal growing conditions and adheres to strict environmental regulations.
What does "lea" mean in linen fabric?
Lea is a measurement of linen yarn fineness. It indicates the number of yards of yarn per pound of linen. The higher the lea number, the finer and lighter the fabric. Check out our dedicated blog on What’s Lea?
How does the lea number affect the fabric?
Higher lea numbers like 60 result in a softer, more lightweight fabric. Lea numbers like 44 produce a sturdier, more textured fabric.
Is higher lea linen always better?
Not necessarily. The choice between different lea numbers depends on the intended use. Higher lea linen is great for lightweight garments, while lower lea linen is excellent for items that need extra durability.
What's the difference between 44 lea and 60 lea linen?
60 lea linen is finer and lighter than 44 lea linen. 60 lea will feel more delicate and drape better, while 44 lea will be slightly heavier and more durable. Check out our dedicated blog on the difference between 44 & 60 Lea Linen.
Sustainability Practices
What does "made-to-order" mean?
We produce items only when ordered, reducing waste and ensuring each piece is made specifically for you.
How does your zero wastage policy work?
By producing only what's ordered, we minimize excess inventory and material waste.
Are your packaging materials recyclable?
Yes, all our packaging is fully recyclable to reduce environmental impact.
What's special about your product tags?
Our tags contain seeds you can plant, turning a potential waste item into new plant life.
Do you use any chemicals in your fabrics?
Our linen is naturally processed without harmful chemicals.
How does choosing Bhrāta benefit the environment?
Our sustainable practices, from material sourcing to packaging, help reduce environmental impact.
How can I learn more about your sustainability efforts?
Check out our dedicated sustainability page for in-depth information. Sustainability Practices
General Queries
Where are your products made?
All our products are made in India.
Are your products sustainable?
Yes, we use 100% pure linen and follow a made-to-order model to reduce waste.
How can I contact customer service?
Contact us at help@bhrata.com or call/WhatsApp at +91 1234567890. We're available Mon-Fri, 10AM-7PM, and usually respond within hours.