We take pride in crafting clothing with utmost care and attention to detail. However, we understand that sometimes a product may not meet your expectations. To ensure a seamless shopping experience, we have outlined our Returns & Exchanges policy below.

For prompt answers, refer to FAQ's

 

Returns

• We accept returns within 7 days of delivery
• The product must be unused, undamaged and unwashed with tags in original packaging.
• The product's seal tag must remain unbroken
• Providing a video of the received item is mandatory
• We offer free return shipping to our customers
• Products under sale and special offers/discounts are not eligible for returns

 

Exchanges

• Exchange requests can be made within 7 days of delivery
• If you wish to exchange your purchase, the new item must be of equal or higher value than the original item
• We offer free exchange service to our customers

 

Process & Refunds

• Send us a mail at contact@bhrata.com with your order ID to initiate the process
• Soon one of our team members will be in touch with you
• Share a video of the sealed package with us
• Once the request for return/exchange is approved, pack the garment in it's original packaging
• We'll arrange for logistics to pick up the package from your location
• We process refunds to the source within 5-7 working days of receiving the returned item. For exchanges, we'll ship your new item within 5-7 working days of receiving the original product.

 

Damages

We take great care in packaging and shipping your orders. However, if you receive a damaged product:

• Please record a video while opening your package
• If the product is found damaged, we will accept the return and provide a full refund
• The process for returning a damaged product is the same as our standard return and exchange procedure

Note: Please do not accept the package if the seal of the packaging is broken or tampered with.

 

Cancellations

At Bhrata, we operate on a make-to-order model to reduce waste and ensure the highest quality for each garment. This approach allows us to be more sustainable and efficient. However, it also means we have a limited cancellation window:

• If you’re unsure about your order, you may cancel your order within 12 hours of placement
• One of our team members will contact you within this timeframe to confirm your order
• After confirmation, cancellation would not be possible

Quality Assurance

At Bhrata, we are committed to delivering exceptional quality and customer satisfaction. If you have any concerns or questions regarding our products or policies, please reach out to us at contact@bhrata.com. Our aim is to ensure a seamless and delightful experience for every customer who chooses Bhrata.